The desire for remote access already existed, when Peter Hirt, Segment Manager Machinery & Automation Sales at Weidmüller, visited Lässer in May 2016 for the first time.
Patrik Schwarz, software developer and project manager at Lässer, was convinced of u-link in practice and took the decision for this solution. He tested the functions of u-link in advance with a sample router and a test access to the webapplication.
During system design and set-up regular skype conferences between Lässer and Weidmüller were held to discuss important issues, such as the allocation of rights or the firewall settings. Even specific requirements of the swiss company, like a configuration and control of the router via the machine control, were implemented.
Data security as well as the location of the servers were a topic in the initial planning phase, because frequently providers of remote maintenance solutions host their cloud servers in countries whose data protection laws do not comply with the German standard. All servers that u-link accesses, are based in Western Europe and meet all the relevant security standards. Additionally, Weidmüller currently is the only provider that offers a secure VPN connection to China.
For an extensive project like this consistent information is the basis for a successful cooperation. In case of uncertainties Patrik Schwarz and Peter Hirt always established the direct contact to the right contact person.
Today the remote access solution is continuously improved by the close relation between Lässer and Weidmüller. Recently, for example, an interface was implemented from u-link portal to controllers and the development portal to configure the router. The further development of customer service is an important future topic for Lässer.